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Why you need to address data security on and offline

Why you need to address data security on and offline

To keep up with technology and improve efficiencies, companies are constantly replacing outdated IT equipment. However, this creates a challenge as large amounts of excess electronics must be managed and disposed of properly. The problem…

Technology
How to create a more engaging customer service environment

How to create a more engaging customer service environment

Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to speak to an agent. But thanks to the emergence of visual…

Technology
Why is big data important for call centres?

Why is big data important for call centres?

Contact centres are a critical point of contact with customers. For many businesses, providing a seamless experience is the ideal but with multiple channels, achieving this can be challenging. Big data and advanced analytics can…

Technology
Why executives must take control of IT Asset Disposal

Why executives must take control of IT Asset Disposal

Although CIOs are primarily responsible for the IT Asset lifecycle, most executives have very little or no idea when it comes to IT Asset Disposal (ITAD). More importantly, very few know how to meet legislative…

Technology
How to make the most of your ERP implementation

How to make the most of your ERP implementation

ERP solutions are undoubtedly powerful and include a host of features and functionality, and yet many organisations fail to leverage significant business value from their investment. When ERP implementations fail, regardless of the ‘flavour’ or…